a9piso Privacy
Policy

1. Introduction

1.1 a9piso is committed to protecting the privacy and personal data of every player who uses our platform. We understand that Filipino players trust us with sensitive information, and we take that responsibility seriously. This Policy is designed to be clear, honest, and easy to understand — not buried in legal jargon.

1.2 This Policy applies to all personal data collected through the a9piso website at a9piso.net, our mobile platform, customer support channels, and any other services we provide. It applies to all registered players, visitors, and any other individuals whose personal data we process in connection with the a9piso platform.

1.3 a9piso acts as the data controller for the personal data described in this Policy. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, they act as data processors under our instruction and are bound by appropriate data processing agreements.

1.4 If you have any questions about this Policy or how a9piso handles your personal data, please refer to Section 13 for our contact details.

2. Data We Collect

2.1 a9piso collects the following categories of personal data from players and users of the platform:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (for age verification — players must be 21 years or older);
• Residential address (including barangay, city/municipality, province, and ZIP code);
• Email address;
• Mobile phone number.

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS ID, UMID, PhilSys National ID) ;
• Proof of address documents (e.g., utility bill, bank statement, barangay certificate);
• Selfie or live photo for identity verification purposes;
• Proof of payment method ownership where required.

2.3 Financial Data

• GCash or Maya account details (mobile number associated with the account);
• Bank account details for bank transfer transactions (bank name, account number);
• Debit card details (card number, expiry — stored in tokenized form only);
• Transaction history including deposits, withdrawals, and gaming activity.

2.4 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session logs, login timestamps, and platform activity;
• Game history, betting patterns, and wagering records;
• Cookie identifiers and similar tracking data (see Section 7).

2.5 Communications Data

• Records of your communications with a9piso customer support (live chat transcripts, email correspondence);
• Feedback, complaints, and survey responses you submit to a9piso.

3. How We Collect Data

3.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.

3.2 Automatically — through cookies, web beacons, and similar tracking technologies when you access and use the a9piso platform. This includes technical data about your device and browsing behavior on our site.

3.3 From third parties — including identity verification service providers, payment processors (GCash, Maya, banks), fraud prevention services, and regulatory bodies such as PAGCOR, where we are required or permitted by law to receive such information.

4. Legal Basis for Processing

4.1 Under the Philippine Data Privacy Act of 2012, a9piso processes your personal data on the following legal bases:

5. How We Use Your Data

5.1 a9piso uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your a9piso player account;
• Identity verification: To verify your age (21+) and identity in compliance with PAGCOR regulations and Philippine anti-money laundering laws;
• Payment processing: To process your deposits and withdrawals in Philippine Peso (PHP) via GCash, Maya, debit card, or bank transfer;
• Game delivery: To provide you with access to a9piso's games, including live casino, slots, bingo, and other gaming products;
• Customer support: To respond to your inquiries, complaints, and support requests;
• Responsible gaming: To monitor your gaming activity and enforce responsible gaming tools such as deposit limits and self-exclusion;
• Fraud and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform;
• Legal compliance: To comply with our obligations under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act;
• Marketing: To send you promotional offers, bonuses, and platform updates — but only where you have given your consent to receive such communications. You may withdraw consent at any time;
• Platform improvement: To analyze usage patterns and improve the a9piso platform, user experience, and game offerings.

6. Sharing Your Data

6.1 a9piso does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

6.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the a9piso platform, including payment processors (GCash, Maya, banks), identity verification providers, IT infrastructure and hosting providers, customer support platforms, and fraud prevention services. These providers are contractually bound to process your data only on our instructions and in accordance with applicable Philippine privacy law.

6.2 Regulatory and Legal Disclosure

a9piso may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts where we are required to do so by Philippine law, court order, or regulatory directive. We will notify you of such disclosures where we are legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of a9piso's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

6.4 With Your Consent

We may share your data with third parties in other circumstances where you have given your explicit consent to such sharing.

7. Cookies & Tracking Technologies

7.1 a9piso uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the platform, analyze usage, and support security functions. The following types of cookies are used:

7.2 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the a9piso platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8. Data Retention

8.1 a9piso retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with PAGCOR regulations and the Anti-Money Laundering Act;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine anti-money laundering regulations;
• Customer support records: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation purposes;
• Technical and usage logs: Retained for up to twelve (12) months, unless required for longer periods for security or legal purposes.

8.2 When personal data is no longer required, a9piso will securely delete or anonymize it in accordance with our data disposal procedures.

9. Data Security

9.1 a9piso implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the a9piso platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls ensuring that only authorized personnel can access personal data;
• Regular security audits, vulnerability assessments, and penetration testing;
• Firewalls, intrusion detection systems, and DDoS protection;
• Staff training on data privacy and security obligations.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, a9piso will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

9.3 While a9piso takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your a9piso account credentials and for notifying us immediately if you suspect unauthorized access to your account.

10. Your Rights

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by a9piso:

10.2 To exercise any of the above rights, please contact a9piso's Data Protection Officer using the contact details in Section 13. We will respond to all verified requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.

10.3 We may need to verify your identity before processing a data rights request to ensure that we do not disclose personal data to unauthorized persons.

11. Children's Privacy

11.1 a9piso employs age verification procedures during the registration process to prevent underage access. These procedures include collection of date of birth and, where required, verification against government-issued identification documents.

12. Changes to This Policy

12.1 a9piso reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. The effective date of the current version is stated at the top of this page.

12.2 When material changes are made to this Policy, a9piso will notify registered players via email or an in-platform notification prior to the changes taking effect. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

12.3 Your continued use of the a9piso platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

13. Contact & Complaints

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way a9piso handles your personal data, please contact our Data Protection Officer:

13.2 If you are not satisfied with a9piso's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines: